How would you define CUSTOMER SERVICE?
By: Beth Evarts Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange
May 14, 2015
By: Beth Evarts Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange
By: Lisa Kamper One of the most frustrating things to me today as a customer/consumer is when I call a company and an automated operator tells
By: John Ricco, CAE I swear I didn’t mean for this to happen, but it did. I was in Las Vegas on business and needed
By: Kim Barclay On almost a daily basis, we experience negativity on some level; on the news, interactions with clients or customers and with your
By: Amy Bean Napier This week, many of our staff will be traveling to Las Vegas to work an annual trade and management conference for
By: Kim Barclay When you start a new job or are in a new environment, do you feel like you are a misfit on an
By: John Ricco, CAE The Thanksgiving holiday begins a time of year where we often take stock of our annual accomplishments and shortcomings and generate
By: John Galligan Sometimes you only get one shot in the business world. An entire business relationship can come down to just one phone call.
By: Danielle Jessup, BS When you hear that enlisted military personnel, military generals, firefighters and airline pilots are among the top four most stressful jobs
By: Lauren Asbell, CMP It’s 9:00 a.m. Monday morning and your board has decided they want a brand new logo for the association. Who you
The character of Partners in Association Management is captured in the fervent desire to engage in brilliant relationships. Read more.
325 John Knox Road L-103
Tallahassee, FL 32303
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Fax +1.850.222.3019
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