How would you define CUSTOMER SERVICE?
By: Beth Evarts Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange
May 14, 2015
By: Beth Evarts Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange
By: Lisa Kamper One of the most frustrating things to me today as a customer/consumer is when I call a company and an automated operator tells
By: John Ricco, CAE I swear I didn’t mean for this to happen, but it did. I was in Las Vegas on business and needed
By: Kim Barclay On almost a daily basis, we experience negativity on some level; on the news, interactions with clients or customers and with your
By: Amy Bean Napier This week, many of our staff will be traveling to Las Vegas to work an annual trade and management conference for
By: Kim Barclay When you start a new job or are in a new environment, do you feel like you are a misfit on an
By: John Ricco, CAE The Thanksgiving holiday begins a time of year where we often take stock of our annual accomplishments and shortcomings and generate
By: John Galligan Sometimes you only get one shot in the business world. An entire business relationship can come down to just one phone call.
By: Danielle Jessup, BS When you hear that enlisted military personnel, military generals, firefighters and airline pilots are among the top four most stressful jobs
By: Lauren Asbell, CMP It’s 9:00 a.m. Monday morning and your board has decided they want a brand new logo for the association. Who you